Companies that have employees who work in the field at a customer’s site and perform a service need to deploy a field service automation solution. Field service automation solutions allow a field technician to receive, update, and complete a work order using a cellular phone or PDA. The work orders are managed by a dispatch office through the internet or using the software that the company already has.
Field service automation solutions will reduce your company expenses by lowering or reducing theft, validating that business rules are applied to billing practices, reducing fuel expenses from un-needed trips to the home office, and reducing or removing the expense of paper.
In addition to reducing expenses field service solutions increase company productivity by increasing the amount of time that the technician is working instead of picking up paper work orders or filling out tickets, and eliminating the need to re-key information from a paper work order back into a software system.
2GO Software Solutions currently offers field service automation solutions for the following industries: